Attend2Health wins WhatClinic Service Award
Attend2Health, awarded for excellence in patient service by whatclinic.com.
WhatClinic analysed 12 months of data from users of its website including patient reviews and feedback, and communication rates of listed clinics. In 2020, over 6 million people visited WhatClinic’s medical search directory to find and compare clinics, including ours.
Attend2Health was only one of a few hundred of clinics on the worldwide website that met the high standards needed to qualify for the award. To receive the Patient Service Award 2020, the clinic should have a consistently high ServiceScore™ rating, which measures the clinic’s commitment to patient care over a whole year, and also receive exceptional feedback and reviews from potential and existing patients. This Award represents the long term dedication of our entire team and focus on creating positive patient experiences throughout their treatment journey.
Louise Hampton today said “We are delighted to be recognised for our commitment to customer service. As a practice, it is something we focus on in everything we do and to receive such positive feedback from our patients is a wonderful achievement”
David Roe, WhatClinic’s CEO, congratulated Attend2Health and said “The Patient Service Awards have now run for 11 years. For 2020, we have taken into account thousands of data points, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more.
Ratings are useful to both patients and clinics. Patients can see which clinics have been rated well by other users, and clinics can evaluate their own performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody.”
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WhatClinic is a health and beauty search engine site that lists over 125,000 clinics globally. In 2020 over 6 million people visited the site to find, compare and book clinics and practices across a wide range of elective medical treatments, including dentistry, plastic and bariatric surgery, hair transplant, medical aesthetics, fertility and more. WhatClinic’s mission is to connect people with a clinic they will love and give the patient, as an empowered consumer, access to all the information they need to make an informed choice, including price, availability and reviews. WhatClinic was founded in 2007 by tech entrepreneur Caelen King and is in operation in over 120 countries.
5.0 143 reviews
a month ago
I went to see a chiropractor for back pain. Staff were lovely and very attentive, I was made to feel welcome and at ease … More straight away. Very thorough and as I required a second appointment inside a week the lovely helpful staff squeezed me in at the end of a day and stayed a little later. I would definitely recommend.
2 months ago
I have been seeing Louise on and off for many years whenever a new complaint appears. She is friendly, professional and … More excellent at diagnosing and treating my problems. I always see a vast improvement within a few visits and would highly recommend Attend2Health. All the staff are welcoming and put you at complete ease. First class therapy.
2 months ago
I regularly have sports massage at Attend2health (monthly) and it never fails to help me keep going. I suffer with arthritis, … More among other problems, and this week have struggled so much I couldn’t even attend Pilates. I saw Angela this morning and received the most amazing deep tissue massage. I already feel fantastic. Thank you to everyone at the clinic, you are all doing a fantastic job at helping your patients.